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"I felt very much listened to"

About: Community Therapy Services / Totton and Waterside

(as a service user),

I am writing to share my thoughts following a visit from Paul.

I am in my late 70s, widowed, live alone and for many years had poor mobility, I previously attended Paul's balance classes at Dibden Purlieu.

Paul's follow up visit was very helpful. In addition to checking my current mobility, exercise regime and general progress, Paul carried out basic medical observations, all of which were satisfactory. This was such a comfort to myself and family who do not live nearby. Paul was friendly and respectful throughout.

Immediately after Paul's visit I set off for my regular Steady and Strong exercise class, thinking about Paul's visit along the way. I felt it had been very beneficial and I was reassured on a number of points. I welcomed the opportunity to ask questions and seek advice. I felt very much listened to, much more than is possible in a standard GP appointment.

It occurred to me that occasional visits of this nature would be beneficial to the majority of people in my age group. Everyone at the Steady and Strong class agreed wholeheartedly with this.

As well as the benefits described, such visits would give a health professional the opportunity to identify early signs of potential medical problems, enabling earlier treatment and more cost effective responses. 

If my comments raise other queries, I would be happy to get back to you with further information. 

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Responses

Response from Susan Daniel, Therapy Integrated Lead, Totton & Waterside Therapy Team, SHFT last week
Susan Daniel
Therapy Integrated Lead, Totton & Waterside Therapy Team,
SHFT

I am a Occupational Therapist and currently manage the Totton & Waterside Therapy Team.

Submitted on 31/07/2025 at 09:37
Published on Care Opinion at 09:37


Thank you so much for your feedback. I am Susan the Team lead for the Totton & Waterside Therapy Team, and I respond to all the feedback for the team.

We really appreciate you taking the time to share your thoughts and experiences regarding our service. I am really pleased that you have found our input helpful and were happy with the experience. We wish you all the best in your continued recovery.

I will ensure Paul hear this feedback.

Best wishes

Kind Regards
Susan Daniel
Integrated Clinical lead
Totton & Waterside Therapy Team

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