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"A tremendous result"

About: Royal Surrey County Hospital / Maxillo-Facial surgery St Peter's Hospital / Accident and emergency

(as the patient),

I had a cut on my eyebrow that was quite deep. I was seen in the middle of the night by A&E at St Peter’s when they were very busy - 88 in the department at one point. Despite this the staff were friendly and as efficient as they could be.

I saw a Doctor in A&E who was not sure if she could suture it effectively so she referred to maxillo-facial team  at Royal Surrey.  I am grateful that she worked within her expertise and made the decision to refer me.

The on-call maxillofacial surgeon the next morning was very efficient and effective and I have been left with a barely visible scar from the 6 sutures. It is a tremendous result.

I am very grateful for his expertise and very good care. Thank you. The staff on SDEC were also friendly and the service appeared well run.

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Responses

Response from Charlotte Pearson, Communications Officer, Royal Surrey County Hospital NHS Foundation Trust 3 days ago
Charlotte Pearson
Communications Officer,
Royal Surrey County Hospital NHS Foundation Trust
Submitted on 28/07/2025 at 10:16
Published on Care Opinion at 10:16


Dear Katie,

Thank you for letting us know about the great care your received from the maxillo-facial team at Royal Surrey after being referred for the cut to your eyebrow. It's good to know that the scar is barely visible and we wish you all the best going forward.

We will share the lovely feedback with the team. Thank you!

Kind regards from the Patient Experience Team

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