"Kidney Transplant"

I was recently a patient on Ward 4C following a kidney transplant, and I want to express my sincere gratitude to the team who cared for me. The vast majority of the staff were absolutely fantastic! They were kind, attentive, professional, and genuinely compassionate. They made a very difficult and emotional experience feel safe and manageable. I felt truly looked after during my stay, and their dedication did not go unnoticed.

In particular, I want to thank two members of staff who were absolutely amazing. Their kindness, reassurance, and calm presence made such a difference to my recovery. They were not only skilled in their care but also incredibly human in their approach, which meant the world to me at such a vulnerable time. Nothing was ever too much trouble, and they made me feel seen, heard, and respected.

However, I feel it’s important to be honest about one negative aspect of my care. Unfortunately, my experience was impacted by the attitude and approach of one nurse. I found their manner to be abrupt and, at times, dismissive. I did not feel this nurse treated me with the same level of dignity, respect, or compassion that the rest of the team provided. Their behaviour made me feel uncomfortable and, at times, quite upset which was disheartening given how vulnerable I was post-surgery.

It’s disappointing that one interaction could detract from an otherwise excellent standard of care. I hope this feedback can be taken constructively, as patients deserve consistent, respectful care from each and every staff member, especially during such a critical time in their recovery.

Again, thank you to the incredible team on 4C. Your hard work and kindness made all the difference, and I’ll never forget it.