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"Excellent care"

About: University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as a relative),

My dad was recently a patient within Ward 12 University Hospital Hairmyres for over 2 weeks after an infection in his legs and dehydration with slight kidney failure. He received excellent care from both the trained and untrained nurses including Chris and Lorna and they took time with him and listened to what he wanted and needed. The Occupational therapist Elaine was very good and patient too and the physiotherapist forgot name. They worked well with the family and listened to the views of us all including my dad.  Thank you so much to all the staff in ward 12! 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 days ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 31/07/2025 at 22:14
Published on Care Opinion at 22:14


picture of Lise Axford

Dear betajz89

Thank you for taking the time to feedback on the care your dad received whilst in ward 12. Your kind words will be shared with Chris, Lorna and Elaine as well as the wider team. All staff will appreciate knowing that your dad felt listened to and that your family opinions were also considered.

It can be a difficult time being unwell in hospital and it is so important that staff reflect on how it feels. Thank you again for sharing.

Best wishes to you and your dad

Lise

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