Text size

Theme

Language

"Care my mother received during her admission at the Royal Alexandra hospital, Paisley"

About: Royal Alexandra Hospital / Accident & Emergency Royal Alexandra Hospital / Acute Medical Unit (Ward 2) Royal Alexandra Hospital / Coronary Care Unit (CCU) Royal Alexandra Hospital / Day Surgery Unit

(as a relative),

On behalf of my entire family, I would like to extend our deepest thanks to all the incredible staff who cared for my mum during her recent hospital stay.

To the team in A&E, thank you for your swift and attentive care when she was admitted with an irregular heart rhythm. Your professionalism and calm presence made a frightening situation much more manageable for her and for us.

To the staff in AMU and Coronary Care, your compassion, reassurance, and patience made a world of difference. My mum was extremely frightened, but your kindness helped to put her at ease during an incredibly worrying time.

And a special thank you to Jennifer and the entire team in the Day Surgery Unit. Your care and empathy before, during, and after her pacemaker procedure were outstanding. She was terrified, but you helped her feel safe and supported every step of the way.

From admission to discharge, the care my mum received was exemplary. Every member of staff we encountered showed immense professionalism, skill, and compassion. We are truly grateful for everything you’ve done.

From the bottom of our hearts—thank you ❤️

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 31/07/2025 at 10:13
Published on Care Opinion at 10:13


picture of Kevin Torbet

Dear Lainey2002

Thank you so much for your heartfelt message. On behalf of everyone at the NHS, we are truly grateful for your kind words and deeply touched by your appreciation.

We’re glad to hear that your mum received the compassionate, professional, and reassuring care she needed throughout her journey—from A&E to AMU, Coronary Care, and the Day Surgery Unit. It’s especially meaningful to know that the team helped ease her fears and supported your whole family during such a stressful time.

Your special thanks to Jennifer and the staff involved in her pacemaker procedure will be shared directly with them—they will be so pleased to know the positive impact they made.

Wishing your mum continued strength and recovery, and thank you again for taking the time to share your experience. Your words mean a great deal to our teams.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k