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The staff made me feel comfortable at all times

Posted By Lesleyids617

"The staff made me feel comfortable at all times"

About: University Hospital Hairmyres / Endoscopy

(as the patient),

I had a gastroscopy carried out recently , all of the staff within the unit were so caring. No one passed my room without asking if I was ok. The staff made me feel comfortable at all times

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Responses

Response from Paula Thomson, Interim SCN Clinical Governance, Perioperative Services, UHH, NHS Lanarkshire 5 days ago
Paula Thomson
Interim SCN Clinical Governance, Perioperative Services, UHH,
NHS Lanarkshire

Submitted on 24/07/2025 at 13:31
Published on Care Opinion at 15:01

Hi Lesleyids617,

Thank you for taking the time to feedback about your experience while in the endoscopy department having your procedure.

I am so pleased to hear that you had a positive experience and that the staff were able to reasusure and make you feel comfortable at all times.

I will share this with the staff who will be delighted to hear your feedback.

Thank you again for taking the time to feedback.

Take Care

Paula

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Response from Pauline Tighe, Senior Charge Nurse, Day Surgery Unit and Endoscopy, NHS Lanarkshire 5 days ago
Pauline Tighe
Senior Charge Nurse, Day Surgery Unit and Endoscopy,
NHS Lanarkshire

Submitted on 24/07/2025 at 16:23
Published on Care Opinion at 16:23

Hi Lesleyids617,

I've passed on your lovely comments to the endoscopy team and I would thank you for taking the time to share your positive experience.

We wish you well with your recovery.

Pauline

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