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Excellent care from the team

Posted By Kayceee

"Excellent care from the team"

About: NHS Lothian / South East Scotland Breast Screening Centre

(as the patient),

Excellent care from the team at Ardmillan House

I was referred for further assessment after my first mammogram. I was shocked and extremely stressed fearing the worst, but I was welcomed into a calm efficient environment on the day.

The whole process flowed smoothly, and I felt that I was in very safe hands at each stage. I was reassured as soon as encouraging results were available, and this lessened my anxiety (a little). I felt that I was prepared whatever the outcome would be, and I am very grateful to the NHS for this service. 

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 2 weeks ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 28/07/2025 at 08:32
Published on Care Opinion at 08:32

Dear Kayceee,

Thank you for taking the time to share your story. It can be a really stressful and anxious time when you are referred for further examination. I am so pleased you were met with staff who were supportive, understanding and able to reduce your anxiety.

I will pass you story onto the Breast Screening service who will be delighted to know they have made a difference in providing a safe and caring environment.

I wish you all the best,

Mariska

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