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"All staff are amazing, caring and helpful"

About: Dame Carol Detoxification Service

(as a service user),

Beforehand I was absolutely terrified, I spoke to a lot of people and mixed feelings I did not know what to expect but I was scared. I knew I had to do this and knew this was something needed.

First person I spoke to was Steve and I met the two nurses Lisa and a trainee nurse. Took me to room found nurses calming and made to feel at ease.

Been so much better than I thought and really enjoyed it. It feels homely and I feel relaxed and comfortable nice group of people support each other.

I think all staff are amazing, caring and helpful. Medically all nurses are very observant and thorough. This week is gone so quickly and do not want to go and now feel anxious about going home. I need this and got to stay strong and look next part of my journey.

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 2 months ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 20/08/2025 at 09:40
Published on Care Opinion at 09:40


Hello columbafn35;

Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

I am glad you felt homely, relaxed and comfortable once you arrived here.

I am happy you have enjoyed your time here and found the staff amazing, caring and helpful

We're really thankful for your feedback, I shall pass on your kind words to the team and we wish you all the best for the future.

Emma Smith Bed Manager

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