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"Appointment changed multiple times"

About: Victoria Hospital / Day surgery

(as a service user),

Had hernia repair op March 2024, hernia is now bigger than before op. Was given app for end of July moved my October holiday to January as didn’t want to go 8 weeks after open surgery (they are reopening my section scar) then they cancelled my operation.

In meantime I get colonoscopy re bleeding, get date for haemorrhoidectomy turn up advised getting another colonoscopy & had I done bowel cleanse (no as didn’t know & no meds received)! Had to get enema then when nurse doing medical note check she thinks I’m in for hernia repair?!? Had to go check theatre list!  

In severe pain afterwards called hospital 4 days later as concerned about amount of bleeding to be told to contact GP who had no appointments, to get a phone consultation. Received another letter recently this is now 3 times appointment has been changed and not even sure what the appointment is for?  End of August then early September now back to early August!! Can’t be surgery as it’s not early morning. 

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife 2 weeks ago
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife
Submitted on 24/07/2025 at 11:33
Published on Care Opinion at 11:33


Dear MrsBzr,

My name is Katie Black, I am the Senior Charge Nurse in the Day Intervention Unit. I would be really keen to discuss your situation with you over the phone so I can get a better understanding. My email is katie.black2@nhs.scot please can you email me your name, date of birth and telephone number to allow me to look in to your situation further?

Thank you and hope to speak to you soon.

Katie

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