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"They clearly care about their patients"

About: Raigmore Hospital / Ear, Nose & Throat

(as a service user),

I was admitted to hospital and placed in ward 4b.

The hospital doctors, nurses and carer staff have been most helpful and showed a lot of passion and pride in their job. They clearly care about their patients.

It is one of the better experiences I had with the NHS.

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 12/08/2025 at 10:39
Published on Care Opinion at 10:39


picture of Sylvia Fraser

Dear Harbz84

Thank you for your kind post following your admission to Ward 4B, Raigmore Hospital.

I am delighted to hear that you received such good care and that staff were helpful and considerate.

It is always lovely to receive such kind feedback from patients. The staff on Ward 4B will be delighted to receive your kind words.

I hope that your recovery has gone well following your admission and discharge.

with kind regards

Sylvia

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Response from Sarah Gate, Senior Charge Nurse, Ward 4B, ENT & Short Stay Unit, NHS Highland 2 months ago
Sarah Gate
Senior Charge Nurse, Ward 4B, ENT & Short Stay Unit,
NHS Highland
Submitted on 14/08/2025 at 11:29
Published on Care Opinion at 11:57


I just wanted to personally thank you for your lovely review of our ward. Your words about how helpful we were, and the passion and pride we show in our work, truly meant a lot to the whole team.

We’re so pleased to hear that you felt well cared for during your time with us. Providing excellent care is at the heart of everything we do, and knowing that it made a difference to you is incredibly rewarding.

Thank you again for taking the time to share your experience—it’s feedback like yours that keeps us motivated and proud of the work we do.

Wishing you all the very best,

Warm regards,
Sarah Gate
Senior Charge Nurse Ward 4B

Raigmore Hospital

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