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Efficiently assessed and a care plan discussed fully

Posted By Sore tooth guy

"Efficiently assessed and a care plan discussed fully"

About: NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as a service user),

Tooth abscess. Sore.The pain started late on a Friday/early Saturday morning. Dental pain recurred. It grew stronger and stronger. Having had little sleep, I called NHS 24 and accessed dental care. I was given an appointment for two hours later. All staff were helpful pleasant and friendly. They listened to me and asked all the right questions. I was seen quickly and efficiently assessed and a care plan discussed fully with me.

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Responses

Response from Susan Thomson, Administration Manager, GDens, NHS Grampian last month
Susan Thomson
Administration Manager, GDens,
NHS Grampian

Submitted on 22/07/2025 at 16:11
Published on Care Opinion at 16:11

Hi Sore tooth guy

Thank you so much for your kind feedback. It sounds like you had a smooth process from calling NHS24 to being seen at your appointment. We are indeed very fortunate to have such a friendly, supportive team who care for their patients.

I will also share your kind feedback to all involved with your care.

Kind Regards

Susan

Administration Manager, Unscheduled Dental Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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