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"The Gold Standard of Patient Care – Outstanding Orthotics Service"

About: Gartnavel General Hospital / Orthotics

(as the patient),

I am absolutely delighted with the exceptional care I received from the Orthotics team at Gartnavel General Hospital. In all my experiences with healthcare services, I have never encountered such consistently excellent treatment.

Every aspect of my visit exceeded expectations:

The clinical expertise was evident in their precise assessments and clear explanations

The personalized attention ensured my orthotic device was perfectly tailored to my needs

The patient-centered approach made me feel valued and heard throughout the process

What impressed me most was how the entire team maintained such high standards of professionalism and compassion, even in what I imagine is a demanding NHS environment. The seamless coordination between different staff members created a smooth, stress-free experience from initial consultation through to final fitting.

This department has set a new benchmark for quality care in my eyes. Thank you for demonstrating what truly exceptional NHS service looks like – you've made a lasting positive impression!

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Responses

Response from Nikki Munro, Orthotic Clinical Lead/Manager, Orthotic Department, NHS Greater Glasgow and Clyde 2 weeks ago
Nikki Munro
Orthotic Clinical Lead/Manager, Orthotic Department,
NHS Greater Glasgow and Clyde
Submitted on 22/07/2025 at 12:43
Published on Care Opinion at 12:43


Thanks very much for taking the time to give us this positive feedback about our service and specifically about our clinical team at Gartnavel General.

I'm very pleased that you have had such a positive experience as we work very hard to maintain a high standard of care for all our patients. It gives us a great sense of satisfaction that the device we provided you with met your needs and that you felt you had been listened to and the care was personalised to you.

You are correct that it can be challenging to maintain our aim of providing high standard person centred care when every day can be a challenge to the team but it gives me immense pride to see that the way the team work together at Gartnavel has made this such a positive experience for you.

I can't stress how much this feedback will boost not just the team working at Gartnavel but the whole Orthotics team so thank you so much for taking the time to do this.

Nikki Munro

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