This system of calling NHS 24 to get an appointment for MIU just does not work. Called for an appointment only to be told that’s the process but they wouldn’t give an appointment and that ultimately I was the one (first aider at an event) delaying the man’s care. This was while we were sat in minor injuries with him pale; nauseous and pain 8/10, getting frustrated that he’s being told to go home and come back (he has no transport and lives 45 minutes from the hospital). As someone who has worked for the NHS for over 20 years the manner I was spoken to by 2 staff members at minor injuries was just appalling.
My point which couldn’t seem to be understood by one of the staff members was that; we are better at minor injuries than out in the cold rain. They did not seem to see this point and continued to have nothing more than an attitude to my confusion at how it was the best decision to leave. He didn’t leave thankfully. And within 30 minutes was being taken for a xray. Although NHS 24 say he needs pain relief, but we can’t get that from the minor injuries unit we are in.
All the stress and worry for nothing. Accessing care shouldn’t come with aggravation nor should you have to advocate so strongly on someone’s behalf. I noticed another couple were doing the same; in minor injuries but on the phone to get an appointment. Complete lack of common sense, pointless and poor standards of care.
"Unprofessional and unhelpful"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Stirling Care Village / Minor injuries unit Stirling Care Village Minor injuries unit FK8 2AU
Posted by Grahol (as ),
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