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A good experience where staff went the extra mile

Posted By A X S

"A good experience where staff went the extra mile"

About: Royal Devon & Exeter Hospital (Wonford) / Acute medical admissions (AMU)

(as a service user),

In mid-July I was admitted to AMU in Wonford and the staff were wonderful. They gave me all the care I needed.

I want to mention Marilyn (in a dark red uniform) who did all the food requests because she kindly photocopied some codeword puzzles for me to keep me amused. She went out of her way to help me.

The rest of the staff on that unit were also very kind and helpful.

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Responses

Response from Ruth Edwards, Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Ruth Edwards
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/07/2025 at 12:12
Published on Care Opinion at 12:12

Dear AXS

Thank you for your feedback it is always good to hear when we get things right. I will pass on your feedback to Marilyn

We hope your feeling better

Ruth Edwards

Clinical Nurse Manager

Triage and SDEC

Acute medical Unit

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Response from Katherine McDonald, Clinical Nurse Manager (Eastern Services), Acute Medical Unit (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Katherine McDonald
Clinical Nurse Manager (Eastern Services), Acute Medical Unit (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/07/2025 at 12:18
Published on Care Opinion at 12:18

Dear AXS,

I hope you are recovering well following your admission. Thank you so much for taking the time to send us this positive feedback. It always means so much to our staff, I will ensure that it is shared with the wider team.

Best Wishes

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