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Fallen pensioner

Posted By Frafd45

"Fallen pensioner"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

Called 999 very helpful on the phone ,paramedics arrived Amy-leigh and Lucy spent approximately 2 hours doing various tests they were very understanding and caring they made everyone feel at ease.

You hear of negative stories about the NHS but you couldn't fault the service an care we had last night from these two ladies . 

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Responses

Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust yesterday
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 29/07/2025 at 13:19
Published on Care Opinion at 13:19

Good Afternoon,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We hope you are on the mend, and are sorry you had to use our services in the first place!

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Lauren

Patient engagement team

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