"Poor service"

About: Cannock Chase Hospital / Rheumatology Cannock Chase Hospital Rheumatology WS11 5XY

Posted by Belsh77 (as a service user), last week

Due to see a doctor for an outpatient appointment at 15:30, still waiting at 16:30, all staff have gone home so nobody to ask, feel annoyed, frustrated and abandoned, nobody to approach in the department to talk to and ask how much longer it is likely to be, extremely poorly run.

More about:

Do you have a similar story to tell?

Responses

Christine Rock

Patient Relations Officer,

The Royal Wolverhampton NHS Trust

Submitted on 24/07/2025 at 14:19

Published on Care Opinion at 14:19

Thank you very much for taking the time to post comments regarding your recent patient experience.
I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further.
Kindest regards
Alison Dowling
Associate Director of Patient Relations

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Christine Rock

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Poor service

"Poor service"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k