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Support on Mull

Posted By Dixiebramble

"Support on Mull"

About: General Practices in NHS Highland

(as a service user),

I had a nasty Horsefly bite that needed attention.

I visited Tobermoray pharmacy who was able to get me a same day GP appointment.

I registered as a temporary resident- received the appropriate care and management from the Gp on duty at Tobermoray GP surgery.

Seamless, professional and reassuring.

As a nurse myself I was very impressed.

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 12/08/2025 at 10:16
Published on Care Opinion at 10:16

picture of Sylvia Fraser

Dear Dixiebramble

Thank you for your kind post following your attendance at Tobermory Pharmacy and GP Practice for emergency review and care.

We are delighted to hear that the staff were able to offer you immediate care and treatment following your horsefly bite. That must have been quite painful.

Please be assured that your lovely feedback has been forwarded to both services. They will be delighted to receive your kind words.

with kind regards

Sylvia

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