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Ambulance staff went above and beyond

Posted By omegagg76

"Ambulance staff went above and beyond"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My dad took a stroke and ambulance was with us with 10mins they where kind and caring and we where put on standby and they stayed with us the whole time at the hospital they kept us informed and calm while we where worried, they went above and beyond for us 

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service yesterday
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 18/07/2025 at 15:14
Published on Care Opinion at 15:14

picture of Maggie Hamilton

Good afternoon omegagg76,

Thank you for your thoughtful feedback, it is wonderful to hear that the care your dad received felt so supportive and was delivered with kindness. It was heartening to learn that you felt staff kept you informed and calm while you were understandably worried and that you felt they went above and beyond for you.

It means such a lot to our teams to hear that they have a made a difference to those they care for and I am sure they will be delighted to hear your lovely words.

I would like to share your feedback with the clinicians who attended to your dad on the day and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I wish your dad the best with his recuperation.

Kind regards,

Maggie

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