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"They are so attentive to our every need"

About: Cloughreagh House

(as a service user),

I have been in Cloughreagh House for over 3 months and I would like to tell everyone about how wonderful it is. I would like to comment on the expertise of the staff in Cloughreagh House. I watch them and they have such a delicate touch and seem to know just the right thing to say to people, I think the staff are marvelous. 

The food couldn't be better, we wouldn't be fed as well at home.  I love the milk puddings, I haven't had them for years and I'm loving them. My only complaint is that I have put on a little weight and my clothes are getting tighter. 

I have a lovely room and I am amazed at how quickly staff can get it tidied when I am at breakfast.  Its lovely coming back to the room and finding the bed made and everything sitting correctly. 

The grounds are absolutely beautiful and I have noted the interest taken by the staff in trying to keep them right. I was here for the recent Sports day and I loved it, the staff really got the residents involved and it was great fun. 

Overall Cloughreagh House is brilliant. I really get feeling that the staff care deeply about the residents, they are so attentive to our every need. 

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, Adult Community Services Directorate, Southern Health and Social Care Trust yesterday
Stephanie Campbell
Senior Support worker Cloughreagh House, Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 18/07/2025 at 06:09
Published on Care Opinion at 06:09


Thank you very much for taking the time to write such a complimentary review of Cloughreagh House. You have great praise for our staff and I will share this feedback with them. The staff are trained to a high standard and aim to provide person centred care to each resident and it is lovely to read what you have written and that you have witnessed first hand the caring approach provided by the staff.

I am glad you enjoyed the Sports day, this is the second time we have held it and we are hoping it will become an annual event. It combines as both team building for our staff and also a fun filled afternoon for our residents.

Thank you again for your kind words, all feedback we receive is much appreciated. I would like to take this opportunity to wish you all the best for the future and continued good health.

Regards

Stephanie Campbell

Senior Residential Support Worker

Cloughreagh House

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