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"Brilliant staff in the Radiology dept in North West Cancer Centre"

About: North West Cancer Centre / Diagnostics & Clinical support

(as a service user),

I had a MRCP MRI today which I was feeling nervous about, but the radiology staff today at the North West Cancer Centre- Decla, Sinead and Paula- were fantastic!

They explained what would happen in the MRI machine and gave reassurance that help would be there if things felt too much. (The music was great! The scan was done before I realised, the time flew!)
Everything was well organised and well run by Decla, Sinead and Paula and I felt at ease straightaway! Sinead was understanding, attentive and bubbly throughout the pre-MRI checklist, Paula was informative and kind, and Decla was down to earth, so friendly and kindhearted.
The MRI scan went well and I was in great hands with the experts! It’s reassuring and a blessing to know that we’re in great hands here. Thank you!
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Responses

Response from Joanne McFeely, Clinical Specialist, Radiology Department Altnagelvin Hosspital, WHSCT 2 months ago
Joanne McFeely
Clinical Specialist, Radiology Department Altnagelvin Hosspital,
WHSCT
Submitted on 05/08/2025 at 17:05
Published on Care Opinion at 17:05


Hi rose1692

Thank you for taking the time to share such positive feedback about your visit to the MR Department at the North West Cancer Centre. I was very pleased to read how our staff helped make your experience a more comfortable one.

It's often the small, thoughtful actions that have the greatest impact on a patients journey, and I'm glad this was your experience.

I will be sure to pass on your kind words to Paula, Sinead & Decla- I know they will be truly heartened to receive them.

Wishing you all the very best for the future.

Kind Regards

Joanne McFeely

Assistant Radiology Service Manager

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