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"The exceptional nursing care of my dad"

About: Crosshouse Hospital / Medical Oncology

(as a relative),

My very frail 87 year old dad has been on Ward 3a at Kilmarnock's Crosshouse Hospital for the past 10+ days.  His wife of 60 years and my mum died about 6 weeks ago, so it's been a really tough time for us all, but especially my dad, as you can imagine.

Knowing that your elderly, vulnerable parent is receiving the very best care in hospital is, of course, fundamentally important, but when you live as far a away as I do, and so can't see my dad as much as much as I would like, it seems to take on even greater significance.

I'm just back from spending a very hot, airless, physically uncomfortable weekend in Ward 3a, but in the midst of all that had the absolute joy of witnessing outstanding care of my dad from the whole ward team, but especially from 2 members of the nursing staff: Neve (Nieve/Niamh)) and student nurse Walter. I work as a hospital chaplain in a large NHS Trust, so know only too well the pressures and challenges NHS staff work under. I also see truly wonderful examples of those same staff going way above and beyond in their care of their patients and their patients families.  This is what I witnessed in spade loads with Walter and Neve.  The warmth, empathy, humour, thoughtfulness and gentleness with my dad, and also with me, was, quite honestly, breath-taking. They kept plying my dad and me with bottles of chilled water, offered us both ice lollies, and on my first afternoon there, Walter even ordered an extra meal for me to have with my dad, knowing I had just had a 6 hours car journey in the heat to be there. It was especially moving for me to see how Walter appropriately and with tenderness and compassion, stroked my dad's shoulders, arms, hands. Gave him gentle hugs. 

So, thank you, Wonderful Walter and Nice Neve (as my dad called her!), and to the whole team on Ward 3a at Crosshouse Hospital, Kilmarnock.

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Responses

Response from Tracy Baillie, Assistant General Manager - Cancer and Laboratories, Cancer Services, NHS Ayrshire 12 hours ago
Tracy Baillie
Assistant General Manager - Cancer and Laboratories, Cancer Services,
NHS Ayrshire
Submitted on 16/07/2025 at 11:04
Published on Care Opinion at 11:04


picture of Tracy Baillie

Dear PeDaWa,

Thank you so much for taking the time to share this lovely feedback about the care provided by the 3A team in Crosshouse.

I am very sorry to hear about your mum’s recent passing and how difficult that is for your dad who is coping with his own illness, and of course for you and your family. I am humbled to hear that our staff within Ward 3A have been shown such compassionate care.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the team, especially the student nurses, and I know they will be delighted know that you feel so well supported and they have made a difference. I'm also happy that you had chilled water and ice lollies, they were certainly needed last weekend!

Please accept my thanks again for taking the time to share your experience, and my very best wishes for your dad's ongoing care and treatment.

Warm regards,

Tracy

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