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"They were absolutely wonderful"

About: Cumbernauld Locality / Treatment Room

(as a service user),

I was going to my appointment to have my compression stockings renewed.

I went into the room and the nurse introduced herself as Allison, she had such a lovely manner and a friendly smile.

I had recently lost my husband suddenly and found myself becoming emotional as it was the first ever appointment I have attended since he died.

Allison was absolutely wonderful.

I know the nurses are busy and the waiting room was mobbed with people, but Allison never made me feel like she was in a hurry.

She blathered to me and gave me the most wonderful cuddle.

I cannot tell you how this lady changed my awful day just by being herself.

I know nurses are not supposed to cuddle patients but right at that moment, it’s exactly what I needed.

I hope she never changes 

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Responses

Response from Treatment Room Team Leader, Treatment Room, NHS Lanarkshire 3 months ago
Submitted on 22/07/2025 at 10:28
Published on Care Opinion at 10:37


Hello JD Hart,

I am so sorry for your loss. I am glad Alison our staff nurse provided you person centred care for you at this appointment.

Thank you so much for your lovely lovely comments about Alison. I appreciate it is a very emotional time for you - thank you for being so open.

I am glad Alison cared for you and looked after you during this appointment. I have forwarded your kind words through feedback to Alison. She will appreciate them so much.

Thanks again for taking the time to write about the treatment room staff and services. If you require anything please do not hesitate to contact us again.

Best Regards Sharon

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