"No-one available to direct patients to the correct area"

The phlebotomy department is understaffed and has no-one available to direct patients to the correct area, several patients were waiting in the wrong area; there was only one nurse working the entire time I was here with my Mum. 

However, the nurse on duty was absolutely fantastic, my Mum has Dementia and Parkinsons, amongst other conditions and she gets very anxious about going to the hospital and the nurse took the time to reassure her and talk through exactly what was happening and ensured she was relaxed and comfortable - absolute asset to the NHS so please give her additional support!