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"Eventually excellent care, but please take LD patients seriously"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Gastroenterology Royal Devon & Exeter Hospital (Wonford) / Gynaecology Royal Devon & Exeter Hospital (Wonford) / Learning Disability Service

(as a parent/guardian),

Our 18 year old daughter has Down's Syndrome/ADHD/ASD and a Severe Learning Disability. She is non-verbal and finds communication difficult. She has had severe abdominal pain for nearly a year now, which we could not get diagnosed - we brought her into A&E four times. She had some gastric investigations (as an in-patient at the RD&E in 2024) but they didn't show anything significant.

After we identified in the new year that the pain followed her monthly cycle, we were referred to Gynaecology. Finally she underwent a laparoscopy which showed some significant issues which needed immediate surgery. These appeared to stem from a previously infected fallopian tube, which probably happened at least a year ago. She had significant adhesions and inflammation which affected both her bowel and her reproductive organs. She is making a good recovery from the surgery and is a different person.

Some key observations that we are very keen to pass on:

NEGATIVES:

1. At no point did anyone medical consider that this might be a gynaecological matter. Our daughter's learning disability meant that her symptoms were more likely to be dismissed as 'behavioural', when we knew that it was clearly physical. As parents, we had to fight for every referral - I made more than 100 phone calls to the hospital (gastro and gynae departments), GP, 111, 999 (we had the police out twice as she was smashing up the house and attacking people), our social worker and the LD Health team during this time. We want to stress that if a young woman shows up at A&E with abdominal pain, gynae issues should be routinely checked out. It seems pretty astonishing that nobody considered this until we pushed for it.

2. Once it was agreed that our daughter needed a general anaesthetic in order to have a thorough gynae examination, we then had to push that she have a laparoscopy - the consultant (not the one who finally operated on her) initially just wanted her to have an internal ultrasound and get a mirena coil fitted. Without the laparoscopy we would not have been aware of all her problems. I pushed for it because I suspected endometriosis - thank goodness I did (and also that it wasn't endometriosis).

POSITIVES:

3. The Learning Disability specialist health team have been wonderful, supporting us throughout the entire ordeal. They always believed us and helped us advocate for our daughter's referral and the laparoscopy. The hospital nurses supported us when we brought her in (and supported me too), and the community LD team visited us on several occasions. I honestly think that without them we would not have made it through the last few months.

4. Once her gynae surgery date was booked in, everything swung into motion and we were so impressed with how the anaesthetic was planned, and how the procedure went. The anaesthetist, Cathryn, was experienced with LD patients, she was reassuring and took a lot of time to work out with us the best way to get our daughter into theatre and sedated - not an easy task.

5. The surgeon, Jim, was experienced and thorough and explained clearly to us what needed doing. Our daughter needed some complicated procedures and he has clearly 'fixed' her. We are incredibly relieved. She is a different person now - calm, happy. She is making a good recovery.

We are incredibly grateful for the joined-up care that our daughter eventually received, it was truly above and beyond from a top-class team. But more needs to be done about taking LD patients seriously right from the start. We could have been saved months of stress, and our daughter could have been saved months of severe pain.

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Responses

Response from Michelle Ann Cruel, Clinical Nurse Manager - Emergency Department (Eastern Services), Emergency Department - RD&E (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Michelle Ann Cruel
Clinical Nurse Manager - Emergency Department (Eastern Services), Emergency Department - RD&E (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 15/07/2025 at 13:31
Published on Care Opinion at 13:31


picture of Michelle Ann Cruel

Dear Queen Cooky,

Thank you for your detailed feedback and highlighting the need for more thorough examination and specialised patient management for patients with LD, specifically of female in child bearing age.

That journey must have been difficult and challenging not only for you but most especially for your daughter. I am glad that the problem was identified and has been treated and managed. I am happy to hear that she is making a good recovery.

The standard tests for patients - female and of child bearing age presenting with abdominal pain would normally include a pregnancy test but not necessarily a gynaecological referral by triage nurses. This will be determined by the doctor on assessment of patient, of course once all other emergency conditions are ruled out. I cannot speak for our medical colleagues but I do acknowledge your point. I will bring this feedback forward to our lead consultant for ED Governance to see if there are existing pathways or protocol that can be looked into to ensure that patients with LD will have more thorough investigation and examination, and not just dismissed as 'behavioural'.

I will also touch base with our LD link nurses in the department and see if we can have a joint project with the LD specialist nurses in developing plan of care for patients with LD attending the department.

I am sorry to hear the challenging situation you had but equally am glad that it has now been sorted and moving on the right way.

Kind regards,

Mitch

Clinical Nurse Manager

Emergency Department

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Response from Michelle Ann Cruel, Clinical Nurse Manager - Emergency Department (Eastern Services), Emergency Department - RD&E (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust yesterday
Michelle Ann Cruel
Clinical Nurse Manager - Emergency Department (Eastern Services), Emergency Department - RD&E (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 15/07/2025 at 16:12
Published on Care Opinion at 16:12


picture of Michelle Ann Cruel

Dear Queen Cocky

Following on from my last reply, would you be able to contact me via email to enable me to look into the issues you have raised in a little more detail?

Whilst I cannot change the experience you had, your feedback is very valuable and can be used to improve our processes in the future. My contact details are 01392 402550/x3516 or email at michelleann.cruel@nhs.net. If you are able to provide your name, date of birth and the best way to contact you, I will be in touch.

Thank you again for taking the time to leave feedback, it is appreciated.

Kind regards

Mitch

Clinical Nurse Manager

Emergency Department

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