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"A very positive experience"

About: Dame Carol Detoxification Service

(as a service user),

I was obviously very pensive about going into Detox, even though I had been assured by many that Dame Carol provided an excellent service. I was very happy to discover that the reassurances from others were 100% correct.

I had an amazing experience and it has been the best detox I have had and the least traumatic and painful.

I was very well cared for by all the very friendly staff, that genuinely cared about my well being and getting me better. It was a top priority for all the staff that I should not feel uncomfortable, in any way, during my detox and they were always there when I needed help.

Basically I arrived feeling very ill and am leaving feeling very well and positive for my future ! Im also leaving about a stone heavier !!!

The rooms were very clean the food was very good and plenty of it.

I would have liked  for the doctors to speak to my GP with myself involved and my care because of some medication I wasn't allowed in here.

But overall I had a very positive experience 

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 3 months ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 23/07/2025 at 08:19
Published on Care Opinion at 08:19


Hello qrushby44;

Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

I am glad you had an amazing experience here.

I am pleased you were very well cared for by all staff and felt cared for.

We're really thankful for your feedback, I shall pass on your kind words to the team and we wish you all the best for the future.

Emma Smith Bed Manager

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