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"Unable to book appointments at my GP"

About: The Wembley Practice

(as the patient),

I am registered with wembly practice and whenever I tried to book an appointment using the NHS app, it says you can not book appointment every time this happened. Every time I need to call them and book the appointment.

A few days ago I needed to book an appointment, I did call and then they told me to download evergreen app for booking appointment. I did, and that even says that you are not able to book appointment at your GP. Is not allowing what's this? 

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