"Professional and compassionate"

Unfortunately I developed a bullseye rash and was advised by community pharmacist that I require 3 weeks of antibiotics. Of course this was a Saturday with no access to GP so ended up with appointment at out of hours. 

I arrived 5 minutes before my appointment time and within 10 minutes I had my vital signs checked and returned to the waiting room. I then had an hours wait to be seen, however the wait insignificant given the care I was given.

I was seen by ANP Lorna who carried out a very thorough assessment while making me feel at ease. Lorna took time to ensure that everything was explained to me including treatment and potential side effects. 

Overall I am impressed by the professionalism  and compassion shown to me. Please pass on my thanks to Lorna.