"Consistency of care"

Ward 4A and 4B at Whiston hospital Merseyside. I am a type 1 diabetic and when transferred from ward 1A to 1B the evening meal I have ordered never arrived. This might seem trivial, however, haven taken insulin in anticipation of this meal I was actually having a hypo when it never arrived and had to struggle to get to the public restaurant area to fix the problem. This is the second occasion this has happened as I experienced exactly the same thing on a previous stay after which I made a complaint and was assured this issue would be rectified: clearly not.

Alongside this I have been left waiting for hours after requesting pain relief and have to badger staff to achieve this. There is a kind of desperation and anxiety on ward 4B that you are just not on their radar indeed during my last stay after being transferred to ward 4b it was six hours before they even knew I was there. I desperately needed pain relief having just had a euretic procedure but there was no buzzer in the room, or if there was I can't find it, and I'm in too much pain to walk around the ward looking for a nurse. This really was so worrying and frightening