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It has changed me as a person

Posted By aquilakc54

"It has changed me as a person"

About: CGL Birmingham / Central & West Hub

(as a service user),

When I first came to CGL, I was scared to come on and Paddy and Candice welcomed me in, and spoke and kept me calm and made my anxiety go down and I would say a big thanks to Louise, Lee, Paddy and Candice, they made this happen and I can't thank them enough. It has changed me as a person and got my family back. And also I would like to thank Park House staff. 

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham 4 days ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham

Submitted on 11/07/2025 at 15:18
Published on Care Opinion at 15:18

picture of Lydia Broom

Dear aquilakc54

Thank you so much for sharing your experience.

My name is Lydia, and I’m responsible for listening to and responding to feedback from the people who access our services.

It’s incredibly moving to hear how Paddy and Candice helped ease your anxiety when you first arrived, and how Louise, Lee, Paddy, and Candice played such a big part in your journey. Your message highlights the real impact that compassionate, supportive care can have and I know the team will be really touched to hear how much it meant to you.

I want to assure you that your kind words and reflections will be shared with the relevant staff, including the team at Park House.

I’m so glad to hear that things have changed for you and that you’ve been able to reconnect with your family. It sounds like you have made a huge step forward and I hope you feel proud of your achievements.

Thank you again for taking the time to share this and I want to assure you that your kind words and reflections will be shared with the relevant staff, including the team at Park House.

Take care,

Lydia

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