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"Paramedics"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Unfortunately we had to call the 999 at midnight to our mum. 

The call handler was so helpful , she arranged for a team to attend our mum . As we stayed in the next town when we got there there was two teams attending our mum . She sadly passed away . 

Just to thank the teams attending our mum treated her with compassion and dignity , the doctor who was on call the next day on nhs24 was also so helpful . 

We just wanted to pass our thanks to all the teams who work for our brilliant NHS as we are all good at complaining but not good at complementing.

A big thank to Ewan, ambulance technician and all team . He and his team are so respectful. A big thank you.

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 less than an hour ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24
Submitted on 15/07/2025 at 08:45
Published on Care Opinion at 08:45


Dear Mandy273

Thank you so much for sharing your experience on Care Opinion. I am sure this remains a difficult time and I offer you, and your family, my sincere condolences on the sad loss of your mum.

Within your story, you referenced contact with NHS 24, our staff always try to put callers at ease, especially when a loved one is very unwell. I am pleased you felt your mum's care was managed with compassion, dignity and respect. If you wish to share some further information with me, including your Care Opinion username, I can locate the staff members you spoke with and share your Care Opinion story with them. It is lovely for staff to receive such heartfelt thanks from families.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thanks again for sharing your story.

Kind Regards,

Laura

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