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"Incredibly friendly, professional, and reassuring"

About: Aberdeen Royal Infirmary / Endoscopy

(as the patient),

I recently attended for my colonoscopy and wanted to express my sincere thanks to the entire team involved in my care.

From start to finish, the staff were incredibly friendly, professional, and reassuring. I was understandably a little nervous beforehand, but everyone I encountered put me completely at ease with their calm, caring manner - and even a few laughs along the way!

The information I was given was clear and helpful, and I felt well looked after throughout the entire process. I’m also very grateful for how smoothly everything went and to receive the reassurance that all was normal.

Please pass on my thanks and appreciation to everyone involved. Your kindness and professionalism made what could have been a daunting experience feel much more comfortable and even enjoyable.

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Responses

Response from Lena Soderlund, Assistant Support Manager, Endoscopy, NHS Grampian 7 hours ago
Lena Soderlund
Assistant Support Manager, Endoscopy,
NHS Grampian
Submitted on 11/07/2025 at 13:15
Published on Care Opinion at 13:38


Dear MMMAC01,

I am very pleased you had a good experience in the Endoscopy unit and that our staff took such great care of you. We try our best to deliver the best service possible for our patients’ and it is lovely to hear it is appreciated.

Thank you very much for taking the time to write your feedback and we are glad we could put you at ease for your procedure.

Many thanks,

Lena

Assistant Support manager, Endoscopy

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