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Told that I had cancelled the appointment

Posted By echobf69

"Told that I had cancelled the appointment"

About: Community Services (Adult Physical Health) / Wheelchair and specialist seating

(as a carer),

Attended an appointment, arrived 40 minutes early and was told to take a seat. I was told at around 15 minutes before my appointment time that my appointment had been cancelled. I was told that I had cancelled the appointment myself the day before (which I have no knowledge of and I had received nothing  to advise of this).

I had to come out of work and i had to being my severely disabled granddaughter to an appointment that has been wasted.

On the day i got the appointment i called wheelchair services to ask if we could make it for a Tuesday or a Friday, was advised someone would call me back. A lady called me back and advised that Thursday was the only available day. I replied that's ok, nothing was mentioned about it being cancelled then.

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Responses

Response from Kathryn Goldthorpe, Physiotherapist, Rotherham, Doncaster and South Humber NHS Foundation Trust last month
We have made a change
Kathryn Goldthorpe
Physiotherapist,
Rotherham, Doncaster and South Humber NHS Foundation Trust

Submitted on 22/07/2025 at 17:28
Published on Care Opinion on 23/07/2025 at 06:52

Dear echobf69,

Thank you for sharing your concern about the appointment for your granddaughter. I have reviewed the note and can see that she has been waiting for an appointment since referral on 13th March. We aim to run the specialist clinic on a monthly basis but don't have set / pre agreed dates with the rep. This is something we are aiming to explore with them in the future.

I can see that an appointment in June was offered, you were unable to attend due to being away for 2 weeks. The July date at which your experience occurred was the next clinic run with this rep. The admin lead has picked up the feedback you have provided with the person you spoke to and further training has been provided. We are sorry that this has extended the delay to assessment for your granddaughter.

We are negotiating with the rep for availability at the moment to be able to confirm a date for the next clinic and will provide you with details of this as soon as practicable.

A reminder has also been shared with all staff who answer the door to service that they should ensure that they are checked in for an appointment. We were not able to adjust the capacity to see your granddaughter on the day as the clinic appointment had been allocated to another service user.

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