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"Fantastic care"

About: Grantham & District Hospital / General surgery

(as the patient),

Having never visited Grantham hospital, I was very apprehensive when I was sent an appointment for a surgical procedure that required a general anaesthetic at this hospital.

When I arrived I was made to feel very welcome and shown to my bed. I was introduced to my nurse, lovely Mary, and very quickly introduced to my anaesthetist and surgeon. Both very lovely smiley medics and the anaesthetist had a brilliant sense of humour and both took time to answer questions I had.

I was very much at ease by the time I was collected by the theatre staff. Who was also super. She chatted to me all the way to the theatre suite and continued her care while I was waiting to go through to anaesthetist. Scrub nurse came out to introduce himself who was also lovely and chatty and by the time I was on the bed having the anaesthetic to put me to sleep all my nerves and apprehension had completely gone.

The fantastic care continued from the moment I woke up from the anaesthetic until I was discharged in the afternoon. The next day, I received a telephone call from the surgical ward to enquire how I was feeling. This has never happened before from any other hospital.

If I ever have to have another procedure I will definitely be requesting Grantham hospital Lincolnshire.

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Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 8 hours ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 11/07/2025 at 12:29
Published on Care Opinion at 12:29


Hi

Wow that is such a morale boosting and uplifting response and I can’t thank you enough for sending it in.

I have shared with the hub and theatres as we work as a team and it’s so good for me as matron over both areas, to know it’s working so well. We work hard to give patients the best experience and from your comments, that certainly was the case for yourself.

The staff will be really happy reading your story.

I hope you are recovering well

Kind regards

Julie

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