Text size

Theme

Language

"Was treated with kindness"

About: University Hospital Hairmyres / Cardiology

(as the patient),

Lorraine welcomed me into department with a great big smile, was taken her time to go through everything that was going to happen, had that calming feeling about her, explained everything slowly so I could understand it was just a 24hr heart monitor I was getting, but was treated with kindness so I would like to thank Lorraine for the way I was treated, from me and my daughter thank you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 10 hours ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 11/07/2025 at 08:41
Published on Care Opinion at 08:41


picture of Lise Axford

Dear 2 box

Thank you for taking the time to share your feedback. I am delighted to read that Lorraine treated you with kindness and explained what was happening. Your feedback will be shared with Lorraine and the wider team and will be much appreciated.

Best wishes to you

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k