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"A competent, professional and friendly team"

About: Mater Hospital / Day Procedure Unit (DPU)

(as the patient),

I had a detached retina repaired in the  matter day procedure unit. Team were very professional, contacting me initially to book the surgery and answering any of my concerns over the telephone.

On the day of surgery I was nervous, apprehensive but a friendly team helped settle my fears and anxiety with a detailed explanation of pending surgery and a friendly reception. 

Dr Upendran was very professional, friendly and explained possible outcomes of the up and coming surgery. The entire team pre, peri and post op worked together seamlessly providing a positive experience for me.

I had a slight bleed post op and the recovery nurses knew exactly what to do. I felt well care for by a competent, professional and friendly patient cantered team. The cup of tea at the end was very welcome also.

Thank you all and keep up the great work. 

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Responses

Response from Julie Addis, Assistant Service Manager , Theatres Belfast City Hospital/Mater Hospital, Day Procedure Unit, Recovery, Belfast Health and Social Care Trust 3 months ago
Julie Addis
Assistant Service Manager , Theatres Belfast City Hospital/Mater Hospital, Day Procedure Unit, Recovery,
Belfast Health and Social Care Trust
Submitted on 21/07/2025 at 16:00
Published on Care Opinion at 16:00


Dear Shane276

My name is Julie Addis I am the lead nurse for Mater DPU. It is good to hear that the team were able to reassure you through the entire surgical journey you had for your detached retina. I shall pass on you thanks to the team.

Kind regards

Julie

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