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Wonderful staff

Posted By Teti

"Wonderful staff"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / Breathing and lung problems (Respiratory Wards 7a, 7b, 7c & 7d)

(as the patient),

I was admitted with breathing difficulties to A&E and had the lovely char help me, transferred to ARU1 where I met the wonderful dream team of Stacey and Aiden. Many thanks to Heather, respiratory nurse, for her invaluable help. The staff of 7d were all wonderful, especially Joseph and Stephen and not forgetting my wonderful doctor, Omar .

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Responses

Response from Marie Austin, Lead Nurse, Acute Receiving Unit - Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde last month
Marie Austin
Lead Nurse, Acute Receiving Unit - Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde

Submitted on 14/07/2025 at 11:42
Published on Care Opinion at 11:42

Dear Teti

Thank you for taking the time to share your positive care experience during your recent admission. This is a great example across all the services of the dedicated and helpful teams. Your feedback will be shared with the teams and it is heartening to read of the consistency of care across all the different services. I hope you are recovering well following your admission.

Kind regards

Marie Austin

Lead Nurse

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last month
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 15/07/2025 at 15:51
Published on Care Opinion at 15:51

picture of Karen Hughes

Dear Teti,

thank you so much for taking the time to share your lovely and positive feedback about the care you received during your recent attendance to the Ed and ARU1, and 7d, that sounded quite a worrying time you had, I hope you are continuing to feel better now.

It's always encouraging to hear that our staff made a difference during your stay, and I have passed on your lovely comments to them and especially Char. Feedback like yours inspires us to continue delivering the best possible service to all our patients.

wishing you all the best in your recovery,

with kind regards,

Karen

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