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Discouraging primary care practices

Posted By disinfectantkq34

"Discouraging primary care practices"

About: Gartnavel General Hospital / Orthopaedics (ward 4c) General practices in Greater Glasgow & Clyde Golden Jubilee National Hospital / Orthopaedics New Stobhill Hospital / Trauma & orthopaedics

(as a service user),

Having two disabling conditions (arm fracture, followed by colorectal disorder) I determined to move toward recovery with good humour. Treatment and ongoing diagnostic procedures were well and respectfully conducted. Despite what excellent specialist clinician described as a very challenging procedure requiring further investigation, her excellent quality of care kept me (and family) in good spirit, and resilient.

Unfortunately, recent alarming, humiliating events at primary care has undermined that resilience. Coping strategies have failed. I feel demotivated - have tried to resume recommended exercises & activities, but have lost heart. Not coping with pain. Fighting spirit is broken. And no, I do not want to pursue any futile exercise in contacting a Practice Manger, which would make things worse. 

If those in Primary care  receptionists et al would only understand - when a  patient is trying their best, it is so easy to discourage, humiliate the patient; and to undermine the prospect of good clinical outcomes.             

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/07/2025 at 14:00
Published on Care Opinion at 14:00

picture of Nicole McInally

Dear disinfectantkq34

Thank you for sharing your story. I’m sorry to hear about the distressing experience you’ve had in primary care.

Primary Care have their own system for managing feedback, concerns, and complaints. They are not registered to receive or respond to feedback received via Care Opinion.

I appreciate that you do not wish to speak to the Practice Manager, but you may wish to speak to the Patient Advice and Support Service (PASS). You can contact them by telephoning 0800 917 2127 or through their website: https://pass-scotland.org.uk/

Kind Regards

Nicole

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 2 weeks ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 06/11/2025 at 12:58
Published on Care Opinion at 12:58

Dear disinfectantkq34,

Thank you for your post on Care Opinion. Firstly, I wish to sincerely apologise for the delay in our response to your post.

I am very sorry to read of your experience within primary care and I can see that Nicole from NHS Greater Glasgow and Clyde has responded to you regarding this. However, if there is anything that we can do to help in relation to NHS Golden Jubilee, please do not hesitate to contact me directly on 0141 951 5951 or feedback@gjnh.scot.nhs.uk

Regards

Paula

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