"Her empathy and understanding made a world of difference to us"

We would like to extend our deepest thanks and appreciation to Charge Nurse Elaine at Ward 64 of the Queen Elizabeth University Hospital for the outstanding care she provided to my husband during his recent stay.

My husband was admitted for emergency spinal surgery, and from the moment he arrived on the ward, Elaine’s compassion, professionalism, and dedication shone through. She was genuinely shocked at the lack of appropriate care he had received prior to his transfer, and she immediately took it upon herself to ensure everything was properly sorted for him.

Elaine not only cared for my husband with exceptional attention and kindness, but also supported us as a family during an extremely stressful time. Her empathy and understanding made a world of difference to us.

A particular moment that truly touched us was when my husband's phone broke during his stay, and Elaine went out of her way to bring the ward phone to him so that we could stay in touch. That simple but deeply thoughtful act meant so much, and is a true reflection of the kind of nurse Elaine is—going above and beyond, always putting patients and families first.

We feel incredibly fortunate that Elaine was there for my husband, and we believe her exceptional care deserves to be recognised.

Thank you so much, Elaine. You made a difficult time more bearable, and your care and kindness will never be forgotten.