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"Seeking help and being turned away"

About: Talking Therapies North Lincs

(as a service user),

I reached out desperately searching for help with past trauma, looking for any help in the form of coping strategies, new ways to approach problems.

I've a long list of mental health issues - including anxiety, depression, OCD along with ADHD and suspected ASD- and I was not be even offered a proper full assessment. Instead, I was basically told to go back to my GP and ask to be referred to a service offering CBT for ADHD. I'd specifically said CBT has not worked in the past!

I'm beyond frustrated as my mental health history alone should have warranted a more in-depth assessment of my needs rather than to be fobbed off. People reach out when they are desperately in need of help, answers, someone to talk to, to then be told to look elsewhere, I'm fortunate enough to have the drive to fight for the help I need, what if I wasn't a fighter?

I feel the service needs to give people the dignity and respect to fully assess their needs before rejecting help, instead of choosing 1 of their issues to quickly reject them by, take more time to fully assess an individual. Please do better!

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Responses

Response from Lisa Briggs, Team Manager, North Lincolnshire Talking Therapies, North Lincolnshire Adult Mental Health and Talking Therapies Care Group, ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST yesterday
Lisa Briggs
Team Manager, North Lincolnshire Talking Therapies, North Lincolnshire Adult Mental Health and Talking Therapies Care Group,
ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST
Submitted on 10/07/2025 at 09:55
Published on Care Opinion at 09:55


Hi,

Thank you so much for taking the time to provide your feedback. I am sorry to hear that your experience has not been a positive one on this occasion.

I do appreciate how frustrated you must feel that you have not been able to obtain the help you wanted following your assessment with our service. I appreciate you mention that CBT has not worked for you in the past and I would be more than happy to arrange a discussion with you to gain a better understanding of what may be helpful.

If you wish to discuss this further, please contact me on rdash.nl-talking-therapies@nhs.net to provide your contact details.

Kindest regards

Lisa

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