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"Great pharmacist with good explanations"

About: Queen Margaret Hospital / Community Rehab Service

(as the patient),

Please can I recommend Scot (pharmacist) for his professional manner. I was met with a welcomed handshake and he asked for permission for a student to be present to which I did not object to. After asking how I was he then proceeded to give me my results and ask about how I was managing my medication. Scot took the time to explain how to take my immediate relief medication for me to get optimum benefit. I did not quite understand this from previous instruction. His explanation made sense and gives me confidence on how to manage my symptoms.  I would like him to be recognised and informed about his excellent bed/chairside manner.

Regards

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Responses

Response from Michelle Blacklock, Lead Nurse, Patient Experience Team, NHS Fife 2 months ago
Michelle Blacklock
Lead Nurse, Patient Experience Team,
NHS Fife
Submitted on 08/08/2025 at 15:15
Published on Care Opinion at 15:15


picture of Michelle Blacklock

Dear magpiedn47

Thank you very much for your kind and detailed feedback regarding your recent consultation with Scot, our pharmacist. We’re so pleased to hear that you felt welcomed and supported throughout your visit.

Scot’s approach clearly made a positive impact, and it’s wonderful to know that his explanation gave you confidence in managing your medication. We especially appreciate your recognition of his respectful handling of the student’s presence and his excellent chairside manner.

We will ensure that Scot receives your lovely comments and is recognised for the outstanding care he provided.

Kind Regards

Michelle Blacklock

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