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Broken ankle

Posted By Scrambledlegs

"Broken ankle"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I was admitted to RAH ward 23 for an operation to have my ankle relocated and plates/pins inserted.

My operation went well.

My stay while in ward 23 was not great. Pain medication reduced without discussion. Leaving me in pain.

While being supported to use a bed pan while in bed as I was unable to transfer, I had to ask auxiliary staff for wipes to wash my hands.

Most nursing staff were fine. Though one particular nurse kept asking me - what's up with your face? Given I had a broken ankle and needed surgery and was experiencing a lot of pain, I thought it would have been obvious I was in pain. That wasn't being managed.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 21/07/2025 at 15:54
Published on Care Opinion at 15:54

picture of Nicole McInally

Dear Scrambledlegs

Thank you for taking the time to share your experience following your admission to Ward 23 at the Royal Alexandra Hospital. I’m pleased to hear that your operation went well, but I’m very sorry that aspects of your stay did not meet the standard of care we strive to provide.

While I’m glad to hear that most of the nursing staff were supportive, your experience highlights areas where we must do better. Please be assured that your concerns have been shared with the senior nursing team.

If you would like to discuss, can you please contact Ward 23 and ask to speak to the Senior Charge Nurse on 0141 314 7023.

I hope you are recovering well at home.

Kind Regards

Nicole

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