Overall experience marred by communication issues, both printed handouts supplied and verbal info on the day.
Travel information supplied poor; bus from Sowton does not run at weekends - not mentioned on printed handout, did not occur to check online; also, error on timetable.
Phone line on letter unmanned so could not check Sat buses from ParknRide.
Once arrived (by car), directed to main reception although tried to access Surgical.
Struggled round there, sent back to enter by car park, where had been trying to go in first place.
Consequently BP was very high. Sodium slightly low which did not help BP as was concerned about that as well as being stressed from the travel debacle. Can you imagine if my husband had dropped me at the ParknRide and gone off for a couple of hours?
Staff kind and very efficient; department spotless; entire visit took about an hour, plus walking.
"Pre-op assessment"
About: Nightingale Hospital Exeter / South West Ambulatory Orthopaedic Centre Nightingale Hospital Exeter South West Ambulatory Orthopaedic Centre Exeter EX2 7JG
Posted by GILLYSAN89 (as ),
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Update posted by GILLYSAN89 (the patient) 2 days ago