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"The whole process is exhausting"

About: Manor Hospital / Maternity

(as a service user),

Attending the Antenatal Clinic. An appointment time is given, yet each time I come I am waiting hours.  I do not understand why these clinics are being run in this way and why our time is not respected.  My husband is unable to attend with me, due to having to take the whole afternoon off, which is not practical for the amount of appointments I have.  My appointment was in the afternoon, I was called in 45 minutes later and this was only to do my observations i.e. urine sample test and blood pressure. I had been waiting over 2 hours, and was still waiting to be seen by the consultant. Had the same experience the last 2 times too, even though I only ended up being with the consultant for less than 10mins. 

I strongly feel a better system must be considered and patients shouldn't have to sit around for hours waiting. I now have increased anxiety every time I have an appointment. The whole process is exhausting. 

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Responses

Response from Brad Cox, Head of Patient Relations, Patient Relations Team, Walsall Healthcare NHS Trust 6 days ago
Brad Cox
Head of Patient Relations, Patient Relations Team,
Walsall Healthcare NHS Trust
Submitted on 04/08/2025 at 15:30
Published on Care Opinion at 15:30


Good afternoon

I am sorry to hear of your experience when attending your Antenatal appointment.

I have shared your feedback with our Antenatal Team for their information.

If you wish to receive feedback following the teams review of your concerns, please contact the Patient Relations Team on 01922 656463 or via email at Pals.officer@nhs.net and we will ensure this is facilitated for you.

Kind regards

Bradley Cox

Head of Patient Relations

(inc General Office and Interpreting & Translation Services)

Patient Relations Team

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