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"Concerning advice."

About: Gartnavel General Hospital / Breast Clinic

(as a relative),

My mum attended an urgent breast assessment for cancer today at Gartnavel Hospital - as you can imagine, this has been a very worrying time for my family and my mum, who has a close family history of breast cancer. 

My mum has been unwell for several weeks since developing an infection in her breast, and I communicated this to the breast care nurse within the outpatients department- who told us that if my mum had loose stools, she should not have attended this appointment or go to hospital at all as there’s people on chemotherapy here with no immune systems. Is it really appropriate to make an already unwell woman, who’s concerned about having breast cancer feel guilty for attending an urgent appointment? Is this how we treat patients in our NHS? 

I am an experienced clinical practitioner myself, and I am well aware of the risks of infective diarrhoea, but to suggest that people who have any level of loose stools are not to attend hospital for assessment or treatment, is bewildering and a deeply concerning narrative to tell the general public. 

The attitude following the nurse finding out my mum has been unwell, made an already distressing time even worse. I am so disappointed. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 16/07/2025 at 09:41
Published on Care Opinion at 09:41


picture of Nicole McInally

Dear Cdm93

Thank you for getting in touch and for sharing your feedback about your mother’s recent visit to the breast clinic at Gartnavel Hospital. I’m very sorry to hear that the experience caused her distress — that is never our intention. Please pass on my apologies.

We take your concerns seriously, particularly around how information about infection control was communicated. While we wouldn’t usually advise patients to cancel urgent appointments, we do recommend contacting the department ahead of time if someone is feeling unwell, so we can offer the most appropriate advice based on their symptoms.

Your feedback is important to us, and we’ll share it with the team to help us reflect on how we communicate with patients and families in similar situations.

Thank you

Nicole

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