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"All of the doctors and nurses were so nice to me"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I waited a long time for my hernia repair so was happy when I got the call to say I would be getting it.

I had already met my surgeon Mr Mahmud at the golden jubilee for a consultation and he was a really understanding lovely man.

As soon as I arrived I was greeted by two lovely woman on the reception desk then very quickly taken through to my bed where I was shown where everything was. All my details were taken quickly as well as all my vital checks.

Mr Mahmud came to speak to me before the operation and explained everything. All of the doctors and nurses were so nice to me and couldn’t have been more helpful with anything I needed.

I had some bad experiences before with the NHS when having my children which left me with a bad feeling. However I have told everyone of the care I received this time. Mr Mahmud is the nicest consultant I have ever met and him along with the nurses and doctors that day are a credit to the NHS. Thank you so much. 

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Responses

Response from Craig Eden, Improvement Advisor, Quality Directorate, NHS Lanarkshire last month
Craig Eden
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

This person works pan Lanarkshire on areas of improvement

Submitted on 11/07/2025 at 15:50
Published on Care Opinion at 15:50


Dear Colliecaf,

Thank you for sharing your kind feedback about the care you received in our Day Surgery Unit.

Mr Mahmud and his colleagues will be delighted to hear your had such a positive experience.

I hope your recovery is going well.

Kind Regards,

Craig

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