"The staff looking after me were exemplary"

About: Western General Hospital / Intensive Care Western General Hospital Intensive Care EH4 2XU

Posted by soilmt33 (as the patient), last week

Hi became very unwell with a urine infection and had to be admitted to hospital.
The staff looking after me were exemplary, especially Ross, Caitlin and Ashleigh, nothing was too much trouble. They feel great compassion with me when I needed assistance and are an asset to the NHS..
The banter was 10/0 and they truly cared to my needs. I wish all NHS staff were like those 3

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Ana Mezzomo

Patient Experience Officer, Patient Experience Team,

NHS Lothian

Submitted on 11/07/2025 at 15:07

Published on Care Opinion at 15:07

Dear soilmt33,
Thank you so much for taking the time to share your experience.
I am sorry to hear you became so unwell that you required hospital admission, but I am pleased to know that Ross, Caitlin, and Ashleigh provided you with such compassionate and attentive care. I have passed on your lovely feedback to the team, and they will be delighted to hear that their kindness and dedication had a positive impact on your experience.
Wishing you a smooth and speedy recovery.
Best wishes,
Ana Mezzomo

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