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"The care she received was phenomenal"

About: Causeway Hospital / Medical 1

(as a relative),

Following a recent diagnosis of lung cancer, my elderly mother was admitted to Medical Ward 1 at the Causeway Hospital. From the minute she went in until her discharge a few days later, the care she received was phenomenal. The staff kept both Mum and us, her daughters, informed throughout, and they clearly communicated well with other departments so that all the dots were joined up. When we were told a social worker would see her on Friday to discuss a home care package, we were far from expecting her to be discharged that day, but amazingly, everything happened very quickly and home she went with a full care package. We can't thank all the staff enough. (Plus, Mum loved the food once she'd regained her appetite!) So grateful to Dr Taylor, Dr Cannie, Dr Uzram, Nurses Roisin and Ellen, Alan (SW), physiotherapist, occupational therapist and everyone else involved in making Mum comfortable. 

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Responses

Response from Nicky Butcher, Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography, NHSCT 10 hours ago
Nicky Butcher
Assistant Clinical Services Manager, Medicine, Dermatology and Medical Photography,
NHSCT
Submitted on 09/07/2025 at 12:25
Published on Care Opinion at 12:25


Hi Lyndas daughter,

I am Nicky Butcher, assistant clinical services manager at Causeway Hospital.

I am so sorry to hear that your mum has received this diagnosis, and am sure it has come as a great shock to all of you.

I am so appreciative that you have taken the time to share your lovely feedback regarding the ward, and all of the team, including nurses, medics, and all of our multidisciplinary team colleagues.

It is very much a team effort here, and I will ensure that I pass on your feedback with my team and all involved.

I am so glad that communication was good, as this is vital for families of our service users, and it is very much a team effort to ensure speedy and safe discharges.

Kind regards,

Nicky.

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