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"Staff conduct"

About: Lagan Valley Hospital / Regional Day Procedure Unit

(as a service user),

I attended the day procedure unit  in July 2025. 100% of my experience was positive from start to finish the staff were all extremely nice and professional. The anaesthesiologist was very personable and lovely! Dr McKay was great at explaining things to me and just seemed a very nice man!

The procedure went ahead, albeit a small task, without any issue and i was very happy!

The nursing staff were all lovely, but i would like to single out two - Mandy  and Eli. If I could just thank them for being such nice people, who clearly enjoy their job. The reason for me attending is somewhat embarrassing for myself, but they were just absolutely fantastic in how they handle themselves, they were professional and yet maintained light hearted humour which made me more comfortable. Couldn’t thank them enough!

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