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Fall downstairs leading to broken ankle

Posted By Fiona3924

"Fall downstairs leading to broken ankle"

About: Crosshouse Hospital / Trauma & orthopaedics Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / Accident & Emergency University Hospital Ayr / Trauma & orthopaedics University Hospital Ayr / X-rays and Scans

(as the patient),

I fell down my internal stairs late June at around 8am and was in a state of trauma as i initially thought i'd paralysed myself when i saw the state of my left foot.  I was squealing,  My husband phoned for an ambulance which arrived within 15 minutes.  The staff were amazing, Made me feel as relaxed as they could and got me into the ambulance.  

Got to the Ayr University Hospital and was taken within 10 minutes.  Got x rays done and staff were very clear about what was happening and so so nice.  The doctor came through with X-rays and told me it was broken then talked me through the procedure which inluded transferring me to Crosshouse hospital Kilmarnock orthopaedics trauma 2.  She was so reassuring and kind and managed to pull my foot back into alignment with me taking pethidine, I was swiftly transported by ambulance almost 5 minutes later straight to a hospital ward at Crosshouse.  

The nurses looking after me were just amazing.  So kind and caring and my operation was carried out on the Sunday.  The surgeon was very clear as was the anaesthetist.  I was discharged the following day.  I just want to write that everyone involved in the process for me was absolutely amazing.  I could not fault them in any way.  We're always quick to complain but I feel very lucky to have had such wonderful people looking after me and fixing me when i was in such a vulnerable state.  Well done to all. 

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Responses

Response from Stevie Yarou MacKay, Clinical Nurse Manager, Orthopaedic Trauma, NHS Ayrshire & Arran last week
Stevie Yarou MacKay
Clinical Nurse Manager, Orthopaedic Trauma,
NHS Ayrshire & Arran

Submitted on 08/07/2025 at 13:25
Published on Care Opinion at 13:25

Good afternoon Fiona3924,

Thank you you for taking the time to share your story. I'm sorry to hear of your fall and broken foot. That sounds like a reall scary experience. However, its lovely to hear that you recieved a quick response from the ambulance service and a really smooth journey through ED in UHA and orthopedic trauma at UHC.

I will share your story with the team who provided care for you and I'm sure they will be very encouraged to know that your experience was so positive.

I wish you all the best with your ongoing recovery and hope you are back to full strength again soon.

Best wishes,

Stevie

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service yesterday
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/07/2025 at 18:08
Published on Care Opinion at 18:08

picture of Marie Kennedy

Dear Fiona3924,

Thank you you for taking the time to share your feedback. I'm sorry to hear you broke your ankle. That must have been very painful and anxiety provoking. I see that your feedback relates to a number of services and Stevie from Orthopaedic Trauma has responded I'm replying on behalf of the Scottish Ambulance Service. I'm really pleased to hear that you received a quick response from the ambulance crew and they made you feel relaxed and you experienced really good patient care afterwards from our NHS colleagues.

I also wish you all the best with your ongoing recovery.

Take care,

Marie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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