"Genuine Compassion"

I would like to extend my heartfelt thanks and sincere appreciation to several members of staff whose professionalism and compassion made a very difficult time more manageable.

To Lana, the call handler at NHS 24, and Nurse Cheryl, thank you both for being not only professional but also genuinely compassionate during our call. Your calm and reassuring manner brought clarity and comfort when it was most needed. It can be nerve wracking to call the service due to fear of judgement for using an already busy service, however the compassion, patient and genuine care both staff members provided was second to none I cannot thank you both enough. From Lana reassuring me throughout, allowing me to take my time when speaking so I could catch my breath to Cheryl asking further questions to allow her direct my care to the best place possible. 

To HCSW Liz (I think) and Advanced Nurse Practitioner Laura from the Lanarkshire Out of Hours team, your thoroughness and attention to detail were incredibly reassuring. You both took the time to listen and assess carefully, and your clinical expertise was evident throughout.

A special thank you to all the staff in the Medical Assessment Unit at Monklands Hospital, who worked diligently under challenging circumstances but remained polite and professional throughout. In particular, Charge Nurse Ainsleigh deserves recognition for her exceptional leadership. Despite being understaffed and extremely busy, she remained professional, kept me informed throughout, and most importantly, showed unwavering compassion. As a final year student nurse, I truly aspire to be even half as fantastic as Ainsleigh is when I become a registered nurse. 

Each of you played a role not just in providing care, but in restoring trust and comfort during a stressful experience. Your dedication truly made a difference, and I’m deeply grateful.